Is your Blu government tablet lost, damaged or stolen? Worry not as this is not the end of the world for you. This is because you can now replace your model and continue enjoying the services offered by this device. Although you have a chance to replace your tablet, note that the entire process is governed by certain policies that are subject to your service provider. Since most Americans have either lost, damaged or misplaced their devices in the past, there is a need for you to know how you can get started with the replacement process. In this article, we shall discuss how you can undertake Blue government tablet replacement process, considerations to make and what to expect. Continue reading this guide for more insight!
Who Will Replace My Blu Government Tablet
As you probably know, Blu Smartphones does not offer free government tablets directly. Instead, it partners with other Affordable Connectivity Program service providers in order to offer these devices to all qualified Americans.
In this case, you will get a free tablet via ACP carriers such as AirTalk Wireless, Qlink Wireless, enTouch Wireless or Cintex Wireless. When it comes to tablet replacement, the same carrier that offered your free device will replace your device. Therefore, consider reaching out to the ACP carrier that offered the model to you and then submit your replacement request right away.
Depending on your tablet’s issue and the warranty status of your tablet, you might be able to either get a free replacement or pay a small fee in order to get another model.
Steps to Replacement Your Blu Government Tablet
Let’s now discuss how you can get started with this process in case the device has been damaged, lost or stolen. Herein, we shall discuss in details the appropriate steps that you should take in case you are a victim of such circumstances;
1. Damaged or malfunctioned
Suppose the Blu government tablet has been damaged or malfunctioned without you having done it, consider following steps:
- The first step is to contact your ACP carrier that offered the device to you.
- Once you reach out to the company’s representative, narrate your situation in detail and offer the much needed information. From your name to the model’s name, there are many details that the representative will ask you.
- Submit these details as required and then let the ACP Company review your tablet’s issue.
- In case you are eligible, trust that you will be able to get a free tablet replacement.
- However, if your tablet is faulty or damaged due to physical damage, you will not be in a position to get a free replacement model. However, all is not lost because, you can get another model at a small fee.
2. Lost or stolen
Just like other conventional models, your Blu government tablet can either get lost or stolen. If this happens, note that you will not get a free replacement model. This is because ACP carriers and Blu Smartphones hardly offer free replacement models for such incidences.
However, if your tablet has been lost or stolen, reach out to the ACP carrier so that your account can be suspended immediately. This way, you will be able to avert possible additional charges that you might incur during that period.
Your ACP carrier’s customer support team will then guide you on how you can get a replacement model at a fee. Like we had mentioned, the only way to get a free Blu government tablet replacement is when you had insured it against perils such as loss or theft. However, you should reach out to the insurance company and then make you claim on the go.
Replacement Policy for Blu Government Tablet
By now, you are aware that you can get a Blu government tablet replacement. However, like we stated above, there is no guarantee that you will get a free replacement. This is because there are polices that determine whether you will get a replacement model or not. To know more about these policies, keep reading this article:
Blu Tablet Replacement Policy
If you obtained your tablet from this company, it comes covered by the manufacturer’s warranty for a period of 12 months from the date you acquired it. Therefore, if your tablet malfunctions within the first 12 months of use, you will get a replacement model for you to be connected again.
However, the company’s limited warranty does not cover defects or damages that have resulted from the events mentioned below:
- Abnormal use
- Improper storage
- Sand and dirt
- Unusual physical, electromechanical or electrical stress,
- Exposure to liquid
- Cosmetic damage
Besides the above-mentioned issues, Blu Smartphones does not cover defects or damage that result from excess use of metallic object when pressing on the tablet’s touch screen. Additionally, the company’s limited warranty does not cover the following:
- Ordinary wear and tear
- Defects resulting from improper testing, maintenance, installation or adjustment that is not approved by this company.
- Defects due to external causes such as flooding, fire, collision with an object, lighting, windstorm, exposure to weather conditions, earthquakes, theft, improper use of any electrical source and so much more.
More importantly, this company will either repair or replace your government tablet at its sole option without charge. Depending on your tablet’s issue, it might be either be repaired or replaced in entirety.
To get the most out of this company’s limited warranty, the policy states that you should return the faulty tablet accompanied by its serial number or IMEI. Besides this, you should attach a receipt or comparable proof that shows the original date when you obtained the device. Finally, ensure that you provide personal information like your full name and your home’s address.
To know where you can deliver the faulty tablet, consider emailing Blu Customer Care at email@example.com .In case this company determines that your faulty tablet is not covered by Blu limited warranty, note that you will have to part with a few dollars in order to get a replacement. Lastly, this company will not be responsible for the loss of data before, during and after the warranty service.
Your Service Provider Replacement policy
Besides Blu, you can also get a replacement model from your ACP service provider. However, this depends with your respective provider. Providers such as Qlink Wireless or AirTalk Wireless provides a free replacement in case your device is faulty.
Since different ACP service providers have different replacement policies, there is a need for you to reach out to your selected carrier and make enquiries about getting a replacement model. As you purpose to reach out your ACP carrier’s customer support team, ensure that you have finer details at hand. Some of these details include:
- Your name in full
- Identity details like the last digits of your social security number
- Your tablet’s name
- The date you received the model.
If you are eligible to get a free Blu government tablet replacement, trust that you will get the free model within a few days. On the other hand, if you do not qualify to get a free replacement, brace yourself to pay a few dollars in order to get another model.
Depending on the device’s availability, you might be able to get the same model or a different one that contains almost the same features as the original one. More importantly, your replacement model will be in a pristine condition and thus serve you better.
Which Models Am I Likely to Receive from Blu After Requesting for a Tablet Replacement?
Although you might not get the exact model that you had before the ordeal, trust that you will get a decent model that will serve your purpose in full. Here are some of the models that you can get once you request for a tablet replacement:
- Blu M8L
- Blu M8L Plus
- Blu M10L Pro
- Blu Touch Book 7.0 Lite
Does Blu Offer Any Warranty Tablets?
Yes. As we have stated earlier, Blu Smartphones offers a 1 year warranty for all its devices. Whether you have purchased a tablet or acquired it via ACP, be sure that you will enjoy a one-year warranty from this company.
However, your device must not be faulty due to user’s physical abuse. Also, your device must not have been stolen or lost. If your tablet has been lost or damaged due to physical abuse, you will have to replace it at a fee.
The only moment when you can enjoy some relief is if you had insured your Blu government tablet. In this case, you can go ahead and contact you insurance company. Thereafter, file your claim so that you can get another replacement model free of charge.
How long will it take for me to receive my Blu government tablet replacement?
Depending on where you live, the device’s availability and the nature of your tablet’s issue, be sure that you will receive the Blu government tablet replacement model within a few days.
How much will I pay to get Blu government tablet replacement?
Well, if you tablet was damaged or faulty due to physical abuse, you will have to pay $25 or thereabout in order to get a replacement model. This price varies depending with your service provider. However, if you received your tablet in a faulty condition, you will get your replacement for free.