Are you a City Communications consumer in need of a free phone? We are pleased to inform you that you are eligible to receive a free phone from this carrier through a simple process. This is because City Communications is a dedicated telecommunications service provider that offers free or discounted wireless service to Lifeline or ACP-eligible consumers.
As a result, you can get a free phone from this carrier in addition to low-cost internet services every month for easy connectivity, communication, virtual learning, conducting online businesses, and much more. It is critical to note that before receiving these offers, you must meet at least one of the ACP eligibility requirements discussed below in this guide. Please continue reading this article to learn more about City Communications’ free phone.
Steps to Apply for the City Communications Free Phone
At this point, you are aware that it is possible to obtain a free City Communications phone through the ACP program. However, there are a number of steps that must be taken before you can receive your free device. Please review the following process to help you get started:
Step 1: Establish Eligibility
To receive a free phone through ACP, you must first verify that you are eligible for the program. This entails ensuring that you meet the ACP income-based or program-based requirements. This is a critical step, because if you do not meet these requirements, your free phone request will be denied immediately. To learn more about these requirements, please continue reading this article.
Step 2: Apply for the Program
After establishing eligibility, you must now enroll in ACP or Lifeline. The good news is that enrolling in these programs is simple and quick. You can enroll online through the National Lifeline Verifier Portal or through the mail. Below is a brief guide on how to enroll in ACP:
- Enroll Online:
- Open the ACP online application form: “getinternet.gov/apply?awsl=button-from-how-to-apply&id=acp&ln=RW5nbGlzaA%3D%3D“.
- Enter your home address, including your street number, apartment number, city, state, and ZIP code.
- Enter your email address and phone number, then click “Next.”
- Enter the last four digits of your Social Security number and follow the prompts to complete and submit your application form.
- Enroll by Mail:
- Download and print the ACP paper application form by following the instructions in this link: “affordableconnectivity.gov/help/tools/#instructions“.
- Fill out the form as instructed, attaching any supporting documents.
- Mail your application form to: ACP Support Center, PO Box 9100, Wilkes-Barre, PA 18773.
Note: After submitting your application through any of the following methods, ACP officials will review it and approve it immediately. After approval, you must proceed to the City Wireless website or retail locations to claim your free phone.
Step 3: Receive Your Free Device:
This is the final and most critical step of your application process. As mentioned above, this step requires you to visit City Communications offices or website and claim your free phone by following these steps:
- Visit the City Communications ACP online page: “citycom.co“.
- Sign up for a free phone by clicking the “Apply Now” icon.
- Follow the on-screen instructions to sign up and submit your request.
- Wait for verification.
- Your free cell phone will be shipped to your valid address within a few business days.
Requirements to Submit Your Application for City Communications Free Phone Under ACP
As you are aware, you must first qualify for Lifeline or ACP before applying for a City Communications free phone. In addition, you must attach the appropriate documents for verification. To make things easier for you, let us discuss these requirements and documents in detail:
Who qualifies for the City Communications free phone?
- Low-income consumers: You are considered eligible for a City Communications free phone if you are a low-income consumer with an income at or below 200% of the federal poverty guideline.
- Government assistance program participants: You are also considered eligible for a City Communications free phone if you receive help from any of the following federal or tribal land assistance programs:
- Tribal Temporary Assistance for Needy Families (Tribal TANF)
- Bureau of Indian Affairs General Assistance
- Medicaid
- Supplemental Security Income
- Supplemental Nutrition Assistance Program (SNAP)
- Veterans Pension and Survivors Benefit
- Federal Public Housing Assistance
Necessary documents to attach to the City Communications free phone application form
List of Documents to Attach to Your City Communications Free Phone Application
- Eligibility Documents:
- Supplemental Security Income (SSI) Benefit Verification Letter
- Bureau of Indian Affairs (BIA) General Assistance Benefit Award Letter
- Head Start Approval Letter
- Social Security Statement of Benefits
- Veterans Administration Statement of Benefits
- Paycheck Stub
- Workers’ Compensation Statement of Benefits
- Divorce Decree or Child Support Award
- Pension/Retirement Statement of Benefits
- Identity and Address Documents:
- Birth Certificate
- Passport
- U.S. Driver’s License
- Certificate of U.S. Citizenship
- Permanent Resident Card
- Government Assistance Program Documents:
- Utility Bill
- Mortgage or Lease Statement
What type of phone Can I Expect from City Communications for Free
The type of phone you can expect from City Communications for free is a smartphone. The phone will be a basic model, but it will have all the features you need to stay connected, including calling, texting, and internet access.
Here are some of the basic features you can expect from your City Communications free phone:
- A touchscreen display
- Dual Camera
- A microphone
- A speaker
- A headphone jack
- A charging port
- A SIM card slot
Other Benefits that I Can Get After Qualifying for City Communications Free Phone
Upon approval for City Communications Free Phone, the following benefits will be available:
- Up to $30 per month discount towards wireless mobile or internet services
- Up to $75 per month discount on internet services for qualified tribal consumers
- Unlimited streaming
- Free unlimited text and calling
- High coverage and super-fast connection
- Secure network
- 24/7 quality customer support
- Unlimited 5G internet services
- Up to $100 discount towards purchasing a tablet
Steps to Activate my City Communications Free Phone
- Charge device to battery full
- Insert SIM Card.
- Power it on
- Connect device to WI-FI
- Sign in with your email address
- Update your device
- Install required Apps
- Start enjoying the carrier’s free internet services
My City Communications Free Phone Application Was Rejected? Why? What Should I do?
After submitting your free phone sign-up request, your application may be approved or rejected. If your application is rejected, there is likely an issue with your application. Below are possible reasons for the rejection and how to resolve them:
Your application may be rejected if:
- You did not meet the ACP eligibility requirements.
- You did not attach the relevant application documents, or your documents were invalid or illegible.
- You did not provide your correct personal information as it appears on your identity documents.
- You already own a free government device from another carrier. This also applies if there is another member of your household who already owns a free government device.
If your application is rejected, you may try the following:
- Reapply with valid application information as it appears on your documents.
- Reattach valid and clearly legible application documents.
- Ensure that you or another member of your household does not already own a free government device.
FAQs
How long will it take to receive the City Communications free phone?
The estimated time for receiving your device depends on your home location. If your home address is far from the city communications offices in Georgia, USA, it may take 5, 7, or even more days to receive your device. However, if your address is closer, it may only take 2 business days to receive your device.
How many people within my household can obtain the City Communications free phone?
ACP has a set of rules governing the receipt of benefits by eligible consumers. One of these rules states that only one person in a household may receive a free phone.
What happens if I move out of an eligible area after qualifying for the City Communications free phone?
Should you relocate, you have the option of transferring your city communications ACP benefits to another provider that provides ACP services in your new location. You may transfer your benefits to another provider quickly as long as you retain your ACP eligibility.
What should I do in case I experience issues with my City Communications free phone?
If any issues are encountered, the customer is advised to contact the company’s customer support team. This team is available throughout to provide assistance. To contact them, an email can be sent to info@citycom.co or a call can be placed to +1 8778411166.
Am I allowed to use my own data plan with City Communications free phone?
Indeed, City Communications does not restrict you from using your own data with their free phone in lieu of the provided free data plan. For example, you may purchase your own data for $20 per month and use it for your TV and internet services.
