As a truConnect existing customer, am here to guide you on activation process for your truConnect SIM card. If you just received your Truconnect SIM card, activating it should top the list of your priorities. After all, this is the only way to enjoy affordable cell phone services from this carrier. Note that truconnect SIM cards are given to eligible lifeline customers since the carrier is one of the main participants of the Lifeline Assistance program offered by the Federal government of the US.
To get the card, just show documentation that you are a low-income earner or participant in one of the many government assistance programs. Once you have the card, you can go ahead and activate it. When I was activating my card, I just needed my phone’s IMEI number and an activation code. Out of experience, I will take you to step by step on TruConnect SIM activation process for better understanding.
How do I Activate a TruConnect SIM Card on a Phone?
With a mobile phone in place, you will have an easy activation process for your newly acquired Truconnect SIM card. To do this, just visit one of their brick and mortar stores near you and ask for help from the professionals you will find there.
Besides, you can contact the Truconnect customer support team on phone by dialing 800-430-0443 and then seek the much-needed guidance about the SIM activation process. Finally, you can do it on your own by inserting the SIM card in your phone and then powering it on.
After that, dial 611. Once you dial that number, a message saying ‘Welcome to Truconnect’ will pop on your screen. If you do not receive this message, consider contacting the customer care team for inquiries. Once you receive this message, set your phone’s APN settings. This process will largely depend on the kind of device you have at hand.
TruConnect APN settings for iPhone
To set up the APN settings for an iPhone device, feel free to navigate to the ‘Settings’ option and then click on the ‘Cellular’ option and then ‘Cellular Data Network’ option and then the ‘APN’ option. Thereafter, key in the information as follows:
For Cellular data:
- APN: wap.truconnect.com
- Username: guest
- Password: guest
- LTE Setup (Optional):
- APN: <Undefined>
- Username: <undefined>
- Password: <Undefined>
For MMS:
- APN: wap.truconnect.com
- Username: guest
- Password: guest
- MMSC: <Not applicable>
- MMS Proxy: <Undefined>
- MMS Max Message Size: 1048576
- MMS UA Prof URL: apple.com/mms/uaprof.rdf
TruConnect APN settings for Windows Phone
If you have a Windows device, you can set its APN settings by:
- Visit the ‘Settings’ option
- Click on the ‘Network & Wireless’ option.
- Click on the ‘Cellular & SIM in Cellular’ option.
- Choose your SIM card and then select ‘Properties’.
- Under the ‘Internet APN’ option, tap on the ‘Add an Internet APN option and then key in the following data:
- Profile name: TruConnect 1
- APN: wap.truconnect.com
- User name: guest
- Password: guest
- Type of sign-in info: Leave it blank
- IP type: IPv4
- Proxy server (URL): (Undefined)
- Proxy Port: (Not applicable)
TruConnect APN settings for Android Phone:
The process of setting APN settings for Android device is easy and straightforward. All you need to do:
- Open your phone’s ‘Settings’ option
- Press on the ‘Connection’ option
- Choose the ‘Mobile Network’, followed by the ‘Access Point Names’ option
- Tap on the ‘Add’ option you will see on your screen. Thereafter, key in the following data:
- Name: TruConnect Internet
- APN: wap.truconnect.com
- Proxy: <Not set>
- Port: <Not set>
- Username: guest
- Password: guest
- Server: <Not set>
- MMSC: <Not set>
- MMS proxy: <Not set>
- MMS port: <Not set>
- MCC: <Not set>
- MNC: <Not set>
- Authentication type:
- APN type: default, supl
- APN protocol: IPv4
- APN roaming protocol: IPv4
- Bearer: Undefined
- APN PPP phone number: <Not set>
TruConnect APN settings for Blackberry Phone
If you have a blackberry device,
- Go to the ‘Settings’ and then tap on the ‘Network Connections’.
- Choose ‘Mobile Network’
- Click on the ‘APN’ option you will see on the bottom of your screen. Once you are done, key in this data:
Access Point Name (APN): wap.truconnect.com
- Username: guest
- Password: guest
Once you are done, click on the ‘Save’ option and you will be good to go.
How Do I Replace A TruConnect SIM Card If Lost Or Stolen?
In case your SIM card is stolen or lost, the next thing that you should think about is its replacement. For optimal results, you should replace your SIM card as soon as possible. To replace your SIM card, you should follow these steps:
- Reach out to the customer care team. Once you contact them, they will be able to switch off your lost SIM card and thus reduce any additional charges. Besides this, they will be able to locate a physical store near you where you can get a replacement SIM card on the go.
- Locate the nearest Truconnect retail store near you and ask them to allow you to replace and reprogram the SIM card for you.
- As far as the reprogramming is concerned, it has to be done by Truconnect with the correct user details, phone number, network settings and so forth. Although this process can be done at the store, they can also choose to do so online. Once your card has been reprogrammed, be sure that it will be sent to you via mail or handed to you physically at your nearest brick and mortar retail store.
- Upon getting your new SIM card, insert it in your device and then start using it.
How Do I Reactivate My TruConnect SIM Card?
If your card was deactivated some time back, you can now reactivate it and continue using your TruConnect services. To achieve this goal, contact the customer support team and then narrate your story. For your account and SIM card to be reactivated, you may be asked to pay a certain fee, known as reactivation fee.
Besides this, bear in mind that you may not essentially continue using the same number if at all your account has been dormant or inactive for a while. To be on the safe side, always ensure that your card has enough credits and that your balance does not read zero at any given point in time.
How do I Activate My TruConnect Tablet?
First and foremost, you must identity the Operating System of your tablet and then set up the APN settings of this device as illustrated above. In most cases, the tablet might be running on Android or iOS operating system.
Depending on the OS that your device runs on, key in the appropriate data on the fields you will see in the APN section and then click on the ‘Save’ option. By doing so, your device will be ready for use.
How To Transfer TruConnect Existing Number To a New SIM Card
To transfer your Truconnect number to a new SIM card, there is a need for you to reach out to the Truconnect customer support team. Thereafter, ask them to reprogram your new SIM card with your existing phone number. This normally happens during the process of SIM card replacement.
On the other hand, if you want to transfer your exiting Truconnect number to a new SIM card belonging to another carrier, you will need to contact the customer care team first. After, ask for a phone number transfer. This exercise takes place in the porting department.
As you do this, ensure that you ask your representative for finer details such as your PIN, account number, billing address and so forth. With these details at hand, contact your new carrier’s customer support team and submit these details.
How do I Add Data to My TruConnect Account?
If you want to add data to your Truconnect account, follow these steps:
- First and foremost, visit truconnect.com and access your account
- Key in your username and password and then click on the ‘login’ option located at the upper right hand corner of the screen
- Tap on the ‘My Profile’ option in the navigation bar and then follow the on-screen prompts that you will see on your screen.
Answers of Few Common Questions
What Towers does TruConnect Use?
Depending on the location you live in, this carrier utilizes either the T-Mobile or Sprint towers in order to offer much-needed cell phone services to different customers.
Can I Bring My Own Phone to TruConnect?
Yes. You can now bring your own phone to TruConnect as long as it is compatible with this carrier. Also, your phone must be unlocked and free from the contract before using TruConnect services.
Can I Get TruConnect Free SIM Card
Yes. You can now get a free Truconnect SIM card. However, you must be eligible for the Lifeline program this carrier offers.
How Long Does TruConnect SIM Activation Take?
Typically, the TruConnect SIM activation process takes only a few minutes. However, you must follow the right steps, as illustrated above.
Can I Change My TruConnect Number?
Not really. TruConnect is the only entity with the mandate to change, eliminate, or even reassign Truconnect numbers the way they please. However, they will always notify you anytime they undertake such initiatives.
